Terms and Conditions for Electronic Services

www.thewolfofficial.com

Effective as of December 9, 2024.

Warning: This document has been translated to English for convenience. However, its binding form is Polish.

Definitions

The terms used in these terms and conditions have the following meanings:
a) business day – any day from Monday to Friday, excluding statutory holidays;
b) Order Form – Electronic Service, an interactive form available on the Online Store domain enabling Order placement, particularly through adding Products to the electronic cart and specifying sales agreement terms, including delivery method and payment;
c) Customer/Service Recipient – a party to the sales agreement with the Seller, including: Consumer, entrepreneur, legal entity, or organizational unit without legal personality granted legal capacity by law, who has concluded or intends to conclude an Agreement with the Seller or who uses or intends to use the Electronic Service;
d) Consumer – a Customer who is an adult natural person making a legal transaction with the Seller not directly related to their business or professional activity. For the purposes of these terms and conditions, Consumer also includes natural persons concluding an agreement directly related to their business activity when the content of this agreement indicates that it does not have a professional nature for that person, resulting particularly from the subject of their business activity, made available based on the Central Registration and Information on Business Activity regulations;
e) Online Store – online store available at www.thewolfofficial.com
f) Product – CD with the Seller’s works available in the Online Store, including digital version, being the subject of the Agreement between the Customer and the Seller;
g) Order Processing Time – number of business days in which the Seller will complete the Customer’s Order, entrust the ordered Product to the carrier, and deliver the ordered Product via carrier to the location specified by the Customer in the Order Form;
h) Order – Customer’s declaration of will expressing direct intention to conclude a Distance Agreement submitted using means of distance communication, specifying the Product for which the Customer submits an offer to conclude the Agreement and Customer’s data necessary for potential conclusion and execution of the Agreement within the scope indicated in the Order Form (payment method, delivery method, delivery location, and Customer’s data);
i) Civil Code – Act of April 23, 1964, Civil Code;
j) Seller/Service Provider – Jan Wilczek conducting business activity under the name WolfSound Jan Wilczek based in Katowice, ul. Huculska 28, 40-736 Katowice, NIP: 6343011851, VIES: PL6343011851;
k) Service/Electronic Service – service provided electronically by the Seller to the Customer via the Online Store;
l) Agreement – agreement regarding Product sale concluded in Polish between the Customer and the Seller;
m) Proof of Purchase – VAT invoice or other proof, including email message, provided to the Customer upon request confirming Product sale;
n) Account – Electronic Service through which the Seller enables the Customer to create an Account marked with individual name (login) and password, requiring completion of the Form by the Customer. The Account allows storing information about Orders placed through it, editing Customer’s data, managing marketing consents, and viewing Order history;
o) Consumer Rights Act – Act of May 30, 2014, on consumer rights;
p) Electronic Services Act – Act of July 18, 2002, on providing services by electronic means.

General Provisions

The Service Provider and simultaneously the Seller in the Online Store at the domain www.thewolfofficial.com is: Jan Wilczek conducting business activity under the name WolfSound Jan Wilczek based in Katowice, ul. Huculska 28, 40-736 Katowice, NIP: 6343011851, VIES: PL6343011851.
Contact with the Seller is possible through:
a) email address: contact [at] thewolfsound [dot] com;
b) contact form available on the Online Store website.
Acceptance of these terms and conditions is voluntary but necessary to create an Account and/or conclude an Agreement and place an Order by the Customer through the Online Store.
The Seller ensures the protection of transmitted digital content and data through technical and organizational measures to secure them against acquisition by unauthorized persons. However, the Seller indicates that using the Internet and services provided electronically carries the risk of malicious software entering the Customer’s IT system and device or unauthorized access to Customer’s data by third parties. To minimize these risks, the Customer is required to apply appropriate technical safeguards, such as using current software versions, using strong and unique passwords, using antivirus software.
All Product photos and other materials (including texts, graphics, logos) placed in the Online Store or Order Form are the property of the Seller or have been used by them with the consent of third parties holding copyright or intellectual property rights. Copying photos and other graphic materials and any materials made available to the Customer in connection with the Service is prohibited, including their sharing on the Internet or with third parties without written consent from the Seller or other third party holding rights to them.
It is forbidden to download content from the Online Store website and use it for marketing and commercial purposes. Use of the above-mentioned materials without written consent from the Seller or other third party holding copyright or intellectual property rights is illegal and may constitute grounds for initiating civil and criminal proceedings against those engaging in this procedure.
Using the Online Store requires that the end devices and communication system used by the Customer meet the following minimum technical requirements:
a) having a computer or other device with Internet access;
b) having a selected web browser in the proposed version or newer with JavaScript, cookies, and Local Storage technology enabled: Google Chrome 61, Mozilla Firefox 60, Microsoft Edge 16, Opera 48;
c) having an active email account in case of wanting to place an Order or create an Account.

Electronic Services

Services provided by the Seller electronically through the Online Store consist of:
a) presentation of Products;
b) enabling Agreement conclusion through the Order Form;
c) possibility to create an Account and conclude an Agreement;
d) possibility to contact the Seller through the Contact Form;
e) possibility to download the Product in digital form.
Using the Account is possible after:
a) completing the Form by the Customer with necessary data to create an Account;
b) clicking the “Registration” field;
c) confirming the desire to create an Account by clicking the confirmation link sent automatically to the provided email address.
The Account Service is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving a reason, to delete the Account (withdraw from the Account) by sending an appropriate request to the email address: contact [at] thewolfsound [dot] com. Deletion of the Customer’s account does not mean withdrawal of marketing consents.
The Customer using the Account Service should comply with the following security recommendations:
a) not disclose passwords to third parties;
b) in case of suspicion that third parties have obtained the password, immediately attempt to change the password and report this fact to the Seller;
c) in case of forgetting or losing the password, immediately execute the procedure to change the password to a new one. Password change occurs only at the request of the authorized Customer – the Account owner, after confirming their identity;
d) when entering the password, the Customer should ensure it is not seen by third parties;
e) when finishing or interrupting work with the Account, absolutely log out. This applies particularly to situations where the Customer moves away from the computer they were working on;
f) computers and other devices from which the Customer logs into the Account should be protected using solutions ensuring protection against malicious software and external attacks.
The Order Form enables the conclusion of an Agreement through the addition of Products to the Cart by the Customer and completion of the Order Form data.
In the Order Form, it is necessary for the Customer to provide the following Customer data: first and last name/company name, address (street, house/apartment number, postal code, city, country), email address, contact phone number, place and method of Product delivery, payment method. If a VAT invoice is to be issued for the Order, it is necessary to send prior information, i.e., before placing the Order to the email address: contact [at] thewolfsound [dot] com.
The Order Form Service is provided free of charge and enables the conclusion of a Sales Agreement without the need to create an Account, is one-time in nature, and ends at the moment of placing an Order through it or at the moment of earlier cessation of placing an Order through it.
The Customer has the possibility to send messages to the Seller using the Contact Form. The agreement for providing the Service consisting of making available an interactive form enabling Customers to contact the Seller is concluded for a definite period and terminates when the message is sent by the Customer.
The Customer has the possibility to download the Product in digital form after placing an appropriate Order in the above-indicated forms.
Any complaints related to the provision of Electronic Services by the Seller and other complaints related to the functioning of the Online Store, as well as reports concerning violations of the terms and conditions, may be submitted by the Customer in accordance with the rules indicated in the provisions concerning complaints.

Rules of Using the Online Store

The Customer is obligated in particular to:
a) use the Online Store in a manner consistent with the law, terms and conditions, principles of social coexistence, good practices, taking into account respect for personal rights and copyright and intellectual property of the Seller and third parties;
b) enter data consistent with the actual state, not misleading, and not violating third party rights;
c) use services and functionalities made available by the Seller in a way that does not interfere with the functioning of the Seller and the Online Store;
d) use any content placed within the Online Store only within the scope of personal use.
The Seller informs that it is unacceptable for the Customer to undertake actions that could destabilize or interfere with the operation of the Online Store or impede access to the Online Store for the Seller or other Customers, as well as for the Customer to undertake actions such as placing unsolicited commercial information in the Online Store or distributing it through the Online Store.
In the event of violation by the Customer of legal provisions, terms and conditions provisions, or Privacy Policy principles, as well as in the case of Customer behavior that hinders the operation of the Online Store or is burdensome for other Customers, the Seller has the right to deprive the Customer of the right to use the Online Store, including deleting their account, or limiting their access to certain functionalities of the Online Store.
Promotions for selected Products may be organized in the Online Store. The Seller decides on the rules regarding promotions, making them public on the Online Store website or in the form of email messages.
Announcements, advertisements of the Seller, price lists, and other information about Products provided on the Online Store websites, in particular their descriptions, technical and utility parameters, and prices, constitute an invitation to conclude an agreement within the meaning of the Civil Code.

Rules of Concluding Agreements

The Customer may place an Order and subsequently conclude an Agreement by:
a) placing an Order through the Order Form on the Online Store website;
b) placing an Order through the Account service (partially completed Customer data) by filling out the Order Form to the extent necessary to finalize the Order.
All Products available in the Online Store are original, factory new, and meet the requirements of generally applicable law.
Orders referred to in section 1 can be placed 7 days a week, 24 hours a day.
To effectively place an Order in the Online Store, it is necessary to:
a) add the Product to the Cart;
b) correctly fill out the Order Form available on the Online Store website containing shipping data for the Product;
c) select the payment method and delivery method;
d) accept the terms and conditions provisions, including rules regarding withdrawal from the agreement and Privacy Policy, and click the “Place order” button.
To effectively place an Order referred to in section 1(b), it is necessary to:
a) add the Product to the Cart;
b) create and log into the Account or just log into the Account;
c) correctly fill out the Order Form available on the Online Store website;
d) select the payment method and delivery method;
e) accept the terms and conditions provisions, including rules regarding withdrawal from the agreement and Privacy Policy;
f) click the “Place order” button;
g) correctly fill out the Order Form available on the Online Store website containing shipping data for the Product.
During the process of placing an Order in the Online Store, until clicking the “Place order” button or until the Seller sends Order confirmation, the Customer has the ability to modify entered data and make changes regarding Product selection. To do this, follow the messages displayed to the Customer and information available on the given Seller’s website or contact the Seller directly.
After placing an Order in any form, the Seller immediately confirms the Customer’s Order placement. The Seller’s Order confirmation occurs through sending an email message to the Customer containing confirmation of all essential Order elements, to the address provided by the Customer. The email message constitutes confirmation of Agreement conclusion between the Seller and the Customer.
The Agreement is considered concluded upon the Customer’s receipt of the email message confirming all essential elements of the Sales Agreement.
Order Processing Time is indicated each time by the Seller within the description of a given Product and is counted, in case of electronic payment selection by the Customer, from the day of crediting the full payment amount to the Seller’s bank account.
In case of unavailability of Products ordered by the Customer, the Seller informs about this in the Online Store or will inform the Customer who placed an Order for the Product. In such a situation, the Customer may agree to extend the Order Processing Time or resign from the ordered Product.
A necessary element of the Order placement procedure is familiarization with and acceptance of these terms and conditions and Privacy Policy by the Customer, which the Customer confirms by checking the appropriate box before finalizing the Order. Lack of acceptance of these terms and conditions or Privacy Policy by the Customer during the Order placement procedure prevents the possibility of purchasing the Product through the Online Store or in another form.
An element of the Order placement procedure is also providing personal data by the Customer indicated in the Order form marked as mandatory. Providing personal data marked as mandatory is voluntary, however necessary to place an Order. Providing personal data not marked as mandatory is voluntary and not necessary to place an Order.
In case of providing incomplete information by the Customer or arising of other questions during Order processing, the Seller will contact the Customer by email or phone to establish missing guidelines necessary for proper Order processing. During this time, the processing deadline is suspended until obtaining the necessary response from the Customer.

Product Prices

Product prices presented on the Website are expressed in Polish zloty or euros, depending on the Customer’s choice, and are gross prices, i.e., including VAT.
Product prices presented in the Online Store do not include Product delivery costs.
Information about Product price, features, and essential characteristics of the Product, as well as delivery costs, are available in Product descriptions in the Online Store and are placed next to the presented Product.
Product prices presented on the Website are valid only when placing Orders through the Order Form and may include promotional offers or additional discounts updated after entering a discount code.

Payment Methods

The Customer has the possibility to make payments for Products purchased in the Online Store through electronic payments via systems including but not limited to Przelewy24 or Stripe.
Available payment methods may depend on the delivery method or Product selected by the Customer.
Electronic payment and credit card transaction settlements are conducted according to the Customer’s choice through authorized services.
Currently available payment methods, including electronic ones, are presented during the order placement procedure, before placing the order.
The Customer may submit a payment complaint directly to the payment operators.

Delivery

Delivery is carried out via Polish Post (Poczta Polska SA) to the address indicated by the Customer during Order placement.
Delivery is available within the territory of the Republic of Poland, and within the territory of other countries only after agreement with the Seller. Available delivery methods may depend on the payment method or Product selected by the Customer.
Product delivery to the Customer is subject to a fee unless the Sales Agreement states otherwise.
The waiting period for the Customer to receive the Product (delivery time) consists of the time to prepare the Order for shipment and the time for Product delivery by the carrier or Seller.
The delivery time and costs of Product delivery are specified by the Seller on the Website in the Product description or at the latest before Order placement.

Withdrawal from Agreement

The Consumer may withdraw from the concluded agreement within 14 days without giving a reason, only in respect of a Product that is a CD in original packaging that has not been opened after delivery.
The period for withdrawal from the agreement begins from taking possession of the Product by the Consumer.
To withdraw from the agreement, the Consumer is required to inform the Seller about their decision to withdraw from the agreement through a written statement by sending it:
a) to the address: Jan Wilczek, ul. Huculska 28, 40-736 Katowice or
b) to the email address: contact [at] thewolfsound [dot] com
The template statement that the Consumer may use for agreement withdrawal constitutes Appendix 1 to these terms and conditions.
To meet the deadline for withdrawal from the agreement, it is sufficient to send information regarding the exercise of the right to withdraw from the agreement before the expiry of the withdrawal period.
In the case of withdrawal from a distance contract, the agreement is considered not concluded. If a Customer who is a Consumer has submitted a statement of withdrawal from the agreement before the Seller accepted their offer, the offer ceases to be binding.
In the case of withdrawal from the agreement, the Consumer is obligated to return the Product to the Seller immediately, but no later than within 14 days from the day on which the Consumer informed the Seller about withdrawal from the agreement. To meet the deadline, it is sufficient if the Product is sent back before the expiry of the 14-day period to the address: Jan Wilczek, ul. Huculska 28, 40-736 Katowice.
The Consumer is required to bear the direct costs of Product return.
In the case of withdrawal from the agreement, the Seller shall immediately, no later than within 14 days from receiving the Consumer’s statement of withdrawal from the agreement, return all payments received from them.
The refund will be made by the Seller using the same payment methods used by the Consumer unless they explicitly agreed to a different method of refund.
If the Consumer chose a delivery method other than the least expensive standard delivery method offered by the Seller, the Seller is not obligated to refund the Consumer for additional costs incurred.
The Seller may withhold the refund of payments received from the Customer until receiving the Product back or until the Consumer provides proof of sending the Product back, whichever occurs first.
Regarding other Products offered in the Online Store (digital content), the Consumer does not have the right to withdraw from the concluded agreement as specified in the Consumer Rights Act.

Complaints

The Seller is obligated to deliver Products to Customers without physical and legal defects. The Seller is liable to Customers who are Consumers for Product defects under the principles set out in the Consumer Rights Act provisions. In relation to Customers who are not Consumers, the warranty is excluded.
A complaint may be submitted by the Customer:
a) to the address: Jan Wilczek, ul. Huculska 28, 40-736 Katowice
b) to the email address: contact [ at ] thewolfsound [ dot ] com.
The notification should include in particular: first and last name, correspondence address, email address (email address) to which the response to the complaint should be sent if the Customer wants to receive the response to the complaint via email, date of Product purchase, type of Product complained about, exact description of the defect and date of its detection along with possible photographic documentation of the defect, Customer’s request, and preferred method of being informed about the way the complaint is handled. Along with the complaint notification, the Proof of Purchase should be provided to the Seller.
The Customer who exercises warranty rights is obligated to make the defective product available to the Seller for defect assessment, including sending the product to the Seller in a form agreed between the parties or sending photos of the identified defects.
The Seller will review and respond to the complaint promptly, no later than within 14 days from the day the complaint is filed. This period is counted from the day of providing the Seller with all information necessary for them to review the complaint notification. The Customer will be informed about the way the complaint is handled in accordance with the data indicated in the complaint notification.
In case of any deficiencies in the submitted complaint, the Seller will contact the Customer to supplement them in accordance with the address data indicated in the complaint notification.
These provisions also cover complaints regarding electronic services.
These provisions do not apply to defects or damage to Products resulting from improper use by Customers.

Out-of-court Complaint Resolution and Claim Pursuit

Detailed information about out-of-court methods of complaint resolution and claim pursuit, as well as rules of access to these procedures, is available at the offices and on the websites of county (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, provincial Trade Inspection offices, and on the website of the Office of Competition and Consumer Protection – www.uokik.gov.pl
A Customer with Consumer status can obtain free assistance in resolving an individual dispute between the Consumer and the Seller by using free legal assistance from the municipal or county consumer ombudsman or social organization whose statutory tasks include consumer protection, including the Consumer Federation – www.federacjakonsumentow.org.pl
The European Consumer Centres Network also helps in resolving individual disputes and consumer complaints related to cross-border transactions. The addresses of these institutions are available on the website of the European Consumer Centre www.konsument.gov.pl
A Customer who is a Consumer has, among others, the following possibilities for out-of-court dispute resolution:
a) turning to the provincial Trade Inspector with a request to initiate proceedings for out-of-court resolution of the dispute between the Consumer and the Seller by enabling the parties to align their positions to resolve the dispute or by presenting the parties with a proposal for dispute resolution,
b) turning to the permanent arbitration court operating at the provincial Trade Inspector with a request to resolve the dispute arising from the concluded sales agreement.
The Trade Inspection is the entity authorized to conduct proceedings regarding out-of-court resolution of consumer disputes. The tasks of the Trade Inspection in the scope of conducting proceedings regarding out-of-court resolution of consumer disputes and organizing and conducting permanent arbitration courts are performed by territorially competent provincial Trade Inspectors. A list of all provincial Trade Inspectors and permanent arbitration courts along with their website addresses is available on the website of the Office of Competition and Consumer Protection at www.uokik.gov.pl/wazne_adresy.php.
A list of institutions dealing with out-of-court resolution of consumer disputes along with information about the types of cases handled by individual entities is available on the website of the Office of Competition and Consumer Protection at www.uokik.gov.pl.
The Consumer may use the online platform of the consumer dispute resolution system (ODR platform), in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR). The European ODR platform is available at ec.europa.eu/consumers/odr
Using available out-of-court methods of complaint resolution and claim pursuit is possible after completing the complaint procedure and is voluntary, with both parties having to agree to the proceedings.

Personal Data and Privacy Policy

The Administrator of Customers’ personal data is the Seller, and detailed principles of personal data processing have been described in the Privacy Policy available on the Website along with information regarding cookies.

Final Provisions

Agreements are concluded via the Online Store in the Polish language.
The Seller implements all Customer rights provided for in generally applicable legal provisions, particularly those provided for in the Civil Code and Consumer Rights Act provisions. The provisions of these terms and conditions are not intended to limit or exclude any Customer rights resulting from legal provisions.
These terms and conditions are made available on the Website in a form that enables acquisition, reproduction, and recording of the terms and conditions content through the teleinformation system used by the Customer.
Preservation, security, and provision of the content of the Agreement concluded through the Online Store occurs through sending the Customer legally required information to the provided email address.
The Customer will be informed of any changes to these terms and conditions through information contained in the Terms/Regulations section on the Online Store website containing a summary of changes and their effective date. Customers who have an Account will be additionally informed about the changes along with their summary at the email address provided by them. In case a Customer who has a Customer Account does not accept the new content of the terms and conditions, they are obligated to notify the Seller of this fact within 14 days from the date of being informed about the change in terms and conditions. Notifying the Seller about non-acceptance of the new terms and conditions content results in Agreement termination and Customer account deletion from the website. In case of failure to send within 14 days from the date of being informed about the change in terms and conditions the information indicated in the preceding sentence, it is considered that they accept the introduced changes.
In case of changes to these terms and conditions, all Agreements concluded and Orders placed before the date of entry into force of the terms and conditions change will be implemented in accordance with the terms and conditions in force on the day of Agreement conclusion and Order placement by the Customer.
In matters not regulated in these terms and conditions, the provisions of Polish law generally in force shall apply.

Appendix 1 – Template for Statement of Withdrawal from Agreement

[Place], [Date]

Details of the person submitting the statement:
First and Last Name: …………………
Address: ……………………………..
PESEL (National ID Number): ……………

Statement of Withdrawal from Service Agreement

Acting on my own behalf, I hereby declare that I withdraw from the following services provided by Jan Wilczek conducting business activity under the name WolfSound Jan Wilczek based in Katowice, ul. Huculska 28, 40-736 Katowice, NIP: 6343011851, VIES: PL6343011851: (indicate all data identifying the agreement, including in particular the date of agreement conclusion/agreement number, product description, etc.)
……………………………………………………………………………………………………………………………………

……………………………………………………………………………………………………………………………………

.……………………………………………..

Date and legible signature of the person submitting the statement

Terms and Conditions for Electronic Services

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